We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
If you are not satisfied with your product, you can return it in the same state you purchased it and you have 15 calendar days to return it with the copy of your invoice to the following address:
Hilo Sagrado
Carrera 67 # 96-53. Bogotá - Colombia
You will get a coupon for the value of your previous purchase for a new selection.
In case you have any problem with your product, please contact us immediately that we will solve your problem. All our products are handmade and in some cases not very common there may be alterations.
Just email us directly and we’ll take you through the process.